Listen for a few minutes before talking. Listen for body language. Listen for non-verbal cues. Listen for tone. Listen for your own feelings and emotions. Listen for what your client is really trying to tell you.
You’ll be amazed by the difference in quality of communication when you’re listening and when you’re talking.
Step 1: Identify What You Want to Know
When you’re listening, identify what you want to learn. It can be about your client, or it can be about yourself. When you’re listening, you’re learning. You’re identifying your own feelings and how to change them.
Step 2: Learn How to Listen
When you listen, you’re learning. You’re also being a better communicator. Listen to your client. Listen to yourself. Don’t interrupt. Don’t argue. Don’t try to prove anything.
Step 3: Listen for Body Language
When you’re listening, you’re learning. You’re identifying your own feelings and how to change them. You’re becoming a better communicator. Listen for your client’s body language. Notice their gestures. Look for non-verbal clues.
Step 4: Pay Attention to Tone
When you’re listening, you’re learning. You’re also being a better communicator. Listen for your client’s voice. Listen for the inflection of their voice. Listen for their tone. Notice if their tone changes as they speak.
Step 5: Listen for Non-Verbal Cues
When you’re listening, you’re learning. You’re also being a better communicator. Listen for your client’s tone. Listen for the inflection of their voice. Listen for their mood. Notice if their mood changes.
Step 6: Listen for What They’re Really Trying to Tell You
When you’re listening, you’re learning. You’re also being a better communicator. Listen for what your client is really trying to tell you. Listen for their feelings and emotions. Listen for their tone. Listen for their voice. Listen for their body language.
Step 7: Identify What You Want to Say
When you’re listening, you’re learning. You’re also being a better communicator. Listen for what your client is really trying to tell you. Listen for their feelings and emotions. Listen for their tone. Listen for their voice. Listen for their body language.
Step 8: Choose Your Words Wisely
When you’re listening, you’re learning. You’re also being a better communicator. Listen for what your client is really trying to tell you. Listen for their feelings and emotions. Listen for their tone. Listen for their voice. Listen for their body language.
Step 9: Use Appropriate Emotions
When you’re listening, you’re learning. You’re also being a better communicator. Listen for what your client is really trying to tell you. Listen for their feelings and emotions. Listen for their tone. Listen for their voice. Listen for their body language.
Step 10: Answer Their Questions
When you’re listening, you’re learning. You’re also being a better communicator. Listen for what your client is really trying to tell you. Listen for their feelings and emotions. Listen for their tone. Listen for their voice. Listen for their body language.
Step 11: Ask More Questions
When you’re listening, you’re learning. You’re also being a better communicator. Listen for what your client is really trying to tell you. Listen for their feelings and emotions. Listen for their tone. Listen for their voice. Listen for their body language.
Step 12: Offer an Opinion
When you’re listening, you’re learning. You’re also being a better communicator. Listen for what your client is really trying to tell you. Listen for their feelings and emotions. Listen for their tone. Listen for their voice. Listen for their body language.
Step 13: Repeat
When you’re listening, you’re learning. You’re also being a better communicator. Listen for what your client is really trying to tell you. Listen for their feelings and emotions. Listen for their tone. Listen for their voice. Listen for their body language.
Step 14: Give Your Client a Response
When you’re listening, you’re learning. You’re also being a better communicator. Listen for what your client is really trying to tell you. Listen for their feelings and emotions. Listen for their tone. Listen for their voice. Listen for their body language.
Step 15: Reflect on Your Own Actions
When you’re listening, you’re learning. You’re also being a better communicator. Listen for what your client is really trying to tell you. Listen for their feelings and emotions. Listen for their tone. Listen for their voice. Listen for their body language.
Step 16: Follow Up
When you’re listening, you’re learning. You’re also being a better communicator. Listen for what your client is really trying to tell you. Listen for their feelings and emotions. Listen for their tone. Listen for their voice. Listen for their body language.
Step 17: Identify Your Strengths
When you’re listening, you’re learning. You’re also being a better communicator. Listen for what your client is really trying to tell you. Listen for their feelings and emotions. Listen for their tone. Listen for their voice. Listen for their body language.
Step 18: Identify Your Weaknesses
When you’re listening, you’re learning. You’re also being a better communicator. Listen for what your client is really trying to tell you. Listen for their feelings and emotions. Listen for their tone. Listen for their voice. Listen for their body language.
Step 19: Change Your Behavior
When you’re listening, you’re learning. You’re also being a better communicator.